Thursday, October 01, 2015

2 eventful hours

As I was taking my last break around 6:00 PM, I thought to myself that I made it through the day without any security incidents.  Only 2 hours to go until vacation!  I thought wrong.

I returned from my break and found the branch manager on the phone with the sheriff.

Background-- a couple weeks ago the new volunteer for the English conversation club, Sam, turned away 9 people from the program.  He only wanted to work with fluent English speakers.  Too bad, because liberry programs are for everyone.  We asked him not to return and then found another volunteer.

Tonight Sam returned and began turning people away again.  The branch manager asked him to leave.  When he refused, she called the sheriff and had him escorted out.

So 7:00 PM rolls around, and I think just one more easy hour till vacation!  Wrong again.  This time a homeless woman screeched and stared at this elderly man.  It didn't bother him because he was dosing.  Then she told the woman on the computer next to her -- I know you killed my brother in Texas multiple times.  She got up and asked me for a new liberry card.  I said sure, please give me your ID.  She refused and just gave me a vicious stare.  I said nothing.  The branch manager intervened and asked her to leave because of her aggressive behavior.

And now I am on vacation!

Sunday, September 27, 2015


The Supermoon made things extra special today at work.

There was a couple who were swearing at each other, a woman passed out drunk, a woman in the study rooms who refused to share her table (that seats at least 8), an unmedicated woman who hadn't slept in 3 days...(she was mad at me because I didn't have a book in kegel exercises right here immediately), and one of our homeless men put his socks out to dry right by the entrance.  He probably washed them in the restroom.  Classy.

4 more days of work till my vacation starts!

Tuesday, September 01, 2015


A guy came to the desk to check out with his ID because he lost his liberry card.  He had a stack of movies, and one of them was My Big Fat Greek Wedding.  He asked me if I had seen it (one of the few movies I have seen) and he said "I have seen this movie four times!  The first time I saw it, I proposed!"

Friday, August 28, 2015

I can only talk to Matt

Background -- Yesterday a customer came in and my colleague, Matt, helped him with his Overdrive account.

Today -- At 10 AM the customer calls and asks is Matt is working.  Yes.  So he tells me that he will be right over with his Overdrive problem.

At 1 PM the customer comes in and asks for Matt.  I say he isn't available, he is on his lunch.  I check with Matt and he says he'll be there to help in 5 minutes.

Apparently 5 mins was way too long for the customer to wait.  He said, "I need to talk to Matt, he is the only one here who understands my question.  I can't wait 5 minutes."  So I ask if I can help.  He says, well I doubt it.  Simultaneously a man walked over to the desk and offered to help (because the customer was so loud).  In the end, I was able to answer the Overdrive question without anyone's help!

You're welcome!

Tuesday, August 04, 2015


On Sunday and Monday we received 3 reference phone calls about recipes for sauerkraut.

Monday, July 27, 2015

Making strides

I was helping what sounded like a very elderly lady on the phone just now, and she said "why, you're as good as or better than any man, and faster!"

Sunday, July 19, 2015


A woman came to the desk to get a card.  I said sure, I'll just need your picture ID.  She rifled through her bag and pulled out a plastic bag.  In it were some of her belongings and on it was her name with a mugshot that she hoped to use as a picture ID.  

Me-- I'm sorry, I won't be able to get you the card without your picture ID. 
Woman-- I'm sure there is some way around this.  If you don't call your supervisor, I will call the sheriff.
Me-- (over the mic) Will Samantha please come to the desk?

Supervisor Samantha comes and asks how she can help.  She tells the woman that she is sorry we can't get her a card.  It is County policy.

Woman-- Then I will sue the county! (and storms off)

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