Sunday, May 24, 2015

Not a service we provide

One of the customers who always stirs up trouble by being drunk asked me if I have an iPhone.  I do, but I said no, because it is not a service we provide.

Man -- is there anyone back there who does?  I need someone to take my picture and email it for me to a prospective employer.  

Me -- No, sorry.

Man -- No one has an iPhone?  

Me -- Not that I know of, but I don't keep track of my colleagues' belongings.

I'm sure I'm really going to use my personal phone and send his picture with my own email address... for a "job"!  Not a service we provide.

Sunday, May 03, 2015

Know your clients

One of our regulars came to the desk and pointed to another customer.

"Do I know him?"

I don't know, do you?

"Does he play an instrument?"

I don't know him at all.

"Amy, you need to know your clients!"

Thursday, April 23, 2015

How in the world could that have happened?

Yesterday my colleague got her arm stuck in the sorter.  It happened as she was showing a customer how to return a book. She was burned and had to go to urgent care.  How in the world could that have happened?!

Sunday, April 19, 2015


The first three customers of the day were named David!

Friday, April 17, 2015


Today I met a woman who should meet the bread guy in the previous post.  She asked me if I could help her find Wheat Belly because she "loves loves loves to eat bread."  She said she eats it all the time!

Maybe I should start a Bread Club?

Wednesday, April 15, 2015

Random Advice

Random advice from a guy wanting a guest pass:

Don't ever eat a whole loaf of bread at once.  I just did.

Saturday, April 11, 2015

Why I am at the liberry today--

One of the customers who recognized me, Stephanie, came to the liberry for one reason only.  The interaction went like this --

Stephanie-- Amy!  You are here!  I know you and Can you believe I remember your name?

Me-- Good to see you Stephanie!

Stephanie-- And you cut your hair, but I still recognize you!!!  Know why I am here today?

Me-- For the big programs (that have been in the works for months)?

Stephanie-- No, to charge my phone.  It's T-Mobile.  It used to be Cricket.  Bye, gotta go!

Me-- Bye Stephanie, take care!

Good Times

So today I worked at Branch X, the place where my career began in 2003.  I'd been away for four years, and while some things have changed, most had not.

The same customers.  A couple of them recognized me, but most didn't.  I have one vignette to share-

One old lady (who I absolutely remember, how could I ever forget?) came to the desk asking about a knitting pattern.  Well, it wasn't as straightforward as that.  My colleague Brian initially tried to help her while I was helping someone else with the microfilm machine.  Five minutes later (yes, he was still "helping" her) he asked me if I know anything about knitting.  I said not really, but let me see what I can do.  

Woman-- I'm knitting men's slippers.  After I cast on 38,  then what?  Do I purl and knit, or purl 2 or something?

Me-- Do you have the pattern with you?

Woman-- No, that's what I need.

Me-- Did you have a pattern to begin with?  How did you know to start with 38? 

Woman-- The girl who, I can't remember her name, was it Angela?  Or maybe Elizabeth?  She told me 38.

Me-- Can you ask her what to do next?

Woman-- She said she doesn't know.

Brian-- Well we can print you out a different pattern for men's slippers.  It won't be the same one.  Or you can use our Internet computers and search for yourself like we are doing here.

-- Then he walked her over to the computers but she said she doesn't have a library card and doesn't know how to work a computer.  Five minutes later I looked over at the circ desk only to see the woman talking to my colleage Rose.

Endless good times at Branch X!