Friday, August 28, 2015

I can only talk to Matt

Background -- Yesterday a customer came in and my colleague, Matt, helped him with his Overdrive account.

Today -- At 10 AM the customer calls and asks is Matt is working.  Yes.  So he tells me that he will be right over with his Overdrive problem.

At 1 PM the customer comes in and asks for Matt.  I say he isn't available, he is on his lunch.  I check with Matt and he says he'll be there to help in 5 minutes.

Apparently 5 mins was way too long for the customer to wait.  He said, "I need to talk to Matt, he is the only one here who understands my question.  I can't wait 5 minutes."  So I ask if I can help.  He says, well I doubt it.  Simultaneously a man walked over to the desk and offered to help (because the customer was so loud).  In the end, I was able to answer the Overdrive question without anyone's help!

You're welcome!

Tuesday, August 04, 2015

Sauerkraut

On Sunday and Monday we received 3 reference phone calls about recipes for sauerkraut.

Monday, July 27, 2015

Making strides

I was helping what sounded like a very elderly lady on the phone just now, and she said "why, you're as good as or better than any man, and faster!"

Sunday, July 19, 2015

Card

A woman came to the desk to get a card.  I said sure, I'll just need your picture ID.  She rifled through her bag and pulled out a plastic bag.  In it were some of her belongings and on it was her name with a mugshot that she hoped to use as a picture ID.  

Me-- I'm sorry, I won't be able to get you the card without your picture ID. 
Woman-- I'm sure there is some way around this.  If you don't call your supervisor, I will call the sheriff.
Me-- (over the mic) Will Samantha please come to the desk?

Supervisor Samantha comes and asks how she can help.  She tells the woman that she is sorry we can't get her a card.  It is County policy.

Woman-- Then I will sue the county! (and storms off)


--
Sent from Gmail Mobile

Tuesday, July 14, 2015

Connections

As a woman was returning her guest pass she remarked, "Thank you, you are my only connection to the outside world."

Friday, June 12, 2015

Unique Thanks

Five minutes to closing I helped a woman with the printer and then with her fines.  Before she left, she pointed to a picture of a man's face on a book.  She said, "Look at this guy's face.  Can you see bliss and love?  That's you.  Thank you for helping me tonight."

Thursday, June 11, 2015

The Choice

Making a library card for a young man:


Me: Okay, which card design do you prefer?
Him: (stares at them both) Uh.....
Me: I know, it's a momentous decision.
Him: I hate them both so much.
Me: ...okay?
Him: I like the subtlety of the black one, but there are all these pictures of kids and old people on it, it's gross.
Me: Great, red it is.