Friday, July 25, 2014

Not a Service We Provide

Caller-- Hi, we're trying to locate a pair of twins in my wife's family.  Their names are Jenny and Penny, but we don't know their last name.

Me-- That's too broad of a question.  I can't answer that.

Caller-- Well I know they frequent your liberry.  Could you tell us their last name?

Me-- That is against customer confidentiality.  I can't give you that information even if I knew who you are talking about.

Caller-- I don't understand.  Why can't you do that?

Me-- Sir, there are privacy laws which prohibit me to break the customer confidentiality policy.

The line goes dead.  Five minutes later I answer the phone and talk to the man's wife.  She wants to give me her contact information for me to share with Jenny and Penny.  I explain the whole privacy issue with her and she still does not want to take "not a service we provide" as an answer.  She tells me that she lives way far away (30 miles) and will I please help her out.  Again I reply that mediation is NASWP!


Man who causes so many loud scenes tells me he found a mistake in the cataloging of a particular book.  He shows me a book by T Jefferson Parker and tells me the label should say T Parker rather than F Parker.  I said no, that isn't a mistake, the F is for fiction.

He said oh, I never knew that.

Wednesday, July 23, 2014

So Much Better

I was helping a new customer find her movies on hold.  They weren't on the shelf so I had to figure out when they came in and wonder where they were located.  During the whole time I was searching, she was telling me little facts here and there about how her other liberry 10 miles away is so much better.  When I finally found her DVDs she said so where do I pay the dollar?  I said this library system does not charge a media fee.

Isn't that something that is oh so much better than her liberry system?  Haha

Monday, July 14, 2014

Why indeed.

Just found a barcode on the floor that had been ripped out of a book, and scanned it.  The title?
Why Good People Do Bad Things.

Monday, July 07, 2014

Moving On

The back doorbell rings and I answer it to see a young man standing there. 
"Donation?" he says.
"Sure," I say. 
Then he hands me a copy of the Satanic Bible, says "I don't need it anymore" and walks away.

Friday, June 27, 2014


When I told the guy that he'd be #200 on the waiting list he said what?  I've never heard of 200 people all waiting for the same thing except for Rolling Stones tickets!

Instantaneous Reference

A guy wearing sunglasses asked me if I knew if a certain movie had a sequel.  True, I didn't know instantly, but I searched around -- Google, IMDB, etc. 

Because I didn't know instantly, he said-- let's go with you don't know, and walked away.


Then a man about 50 asked if I could find him books on I don't remember what.  Again, I didn't know instantly, he got impatient, and he said I'm going to go find the restroom while you are looking.  

Wednesday, June 25, 2014

Thursday, June 12, 2014


The Goofy guy is living the dream!  He seems so happy.  Yesterday we had the following conversation:

GG:  Remember a couple months ago how you showed me how to go File and then Save As?  Now I'm teaching that to my friend!