Friday, June 12, 2015

Unique Thanks

Five minutes to closing I helped a woman with the printer and then with her fines.  Before she left, she pointed to a picture of a man's face on a book.  She said, "Look at this guy's face.  Can you see bliss and love?  That's you.  Thank you for helping me tonight."

Thursday, June 11, 2015

The Choice

Making a library card for a young man:


Me: Okay, which card design do you prefer?
Him: (stares at them both) Uh.....
Me: I know, it's a momentous decision.
Him: I hate them both so much.
Me: ...okay?
Him: I like the subtlety of the black one, but there are all these pictures of kids and old people on it, it's gross.
Me: Great, red it is.

Saturday, June 06, 2015

Special pass

Five minutes to closing my colleague Heidi walked around to do a final pick up sweep of all materials and whatever else people leave.  A man heard my announcement that we'll be closing in 5 minutes and he said to Heidi-- hey, I bought a special pass so I can stay until 9!

Sunday, May 24, 2015

Not a service we provide

One of the customers who always stirs up trouble by being drunk asked me if I have an iPhone.  I do, but I said no, because it is not a service we provide.

Man -- is there anyone back there who does?  I need someone to take my picture and email it for me to a prospective employer.  

Me -- No, sorry.

Man -- No one has an iPhone?  

Me -- Not that I know of, but I don't keep track of my colleagues' belongings.

I'm sure I'm really going to use my personal phone and send his picture with my own email address... for a "job"!  Not a service we provide.

Sunday, May 03, 2015

Know your clients

One of our regulars came to the desk and pointed to another customer.

"Do I know him?"

I don't know, do you?

"Does he play an instrument?"

I don't know him at all.

"Amy, you need to know your clients!"

Thursday, April 23, 2015

How in the world could that have happened?

Yesterday my colleague got her arm stuck in the sorter.  It happened as she was showing a customer how to return a book. She was burned and had to go to urgent care.  How in the world could that have happened?!

Sunday, April 19, 2015

Names

The first three customers of the day were named David!