Thursday, November 13, 2014

Phone Call

Hi, this is Amy at the liberry, how can I help you?

Yeah, I need to check if my books are ready to be picked up.

Yes, it says that you have 3 books to be picked up by the 20th.

Are you absolutely sure they are there?

I can go check the shelf to verify they are here.

OK, cuz if anyone TOUCHES a those books, I will have your neck!


Thursday, November 06, 2014

50 Shades of Grownup

I just spent an hour on the phone with an elderly customer who was having trouble finding ebooks for her Kindle. She was looking for romance novels, but she couldn't figure out why it was only showing the extra steamy ones. 
Turned out she'd set her reading level to "mature adult"! 
'Because that's what I am,' she said...

Saturday, November 01, 2014

Freudian slip

One of our regulars complained to the tech desk about all the cell phone use in the liberry.  Then she came down to the ref desk and tried to make the same complaint.  Instead of saying there is no end to the cell phone use, she said there is no end to my complaining!  

Friday, October 31, 2014

Quirky

An old lady asked me if there was a tech person on staff who could help her with her computer.  I told her that we don't have a technician at the branch, but I could help.  She said, are you sure?  Usually there is someone quirky who can help me with my computer questions.

Concert next week

A woman about 60 asked me about the concert scheduled to occur next week.  I showed her the description on the calendar and said, "this month the concert will be jazz music."  She said (loud enough for others to hear), "oh €%#~, I hate jazz!"

Trusting the public

Yesterday a woman asked me if there was a phone in lost and found.  I found it and she said, "who can I trust at this place?  I left it to charge at one of the tables and the next second it is gone."

The next minute she left her purse (open with her wallet and other belongings in clear view) on the counter and walked away.

Keeping track of people's belongings is not a service we provide!

Wednesday, October 08, 2014

Comment form of the day

Which branch library do you use most often? NONE EVER

Why did you use the library today? To accept the Gift of Availability to save 6 lives!

Comments? My...Sincere thanks & application of Servitude @ No cost but Desire!

Saturday, September 06, 2014

Guy who listens to super loud music thru earphones...

Asks me if I have any DVDs on Kurt Cobain.  I look it up and ask him if he'd like me to place a request.

No, he says, what about The Who.  (Same answer from me).

Well what about Led Zeppelin?  (Sorry, that is checked out).

Well then can you help me put this DVD (Visions of Scotland) into the computer?  That I can do.

Friday, September 05, 2014

A different request

Hi, do you have any Consumer Report articles on baby grand pianos?