Monday, July 27, 2015

Making strides

I was helping what sounded like a very elderly lady on the phone just now, and she said "why, you're as good as or better than any man, and faster!"

Sunday, July 19, 2015


A woman came to the desk to get a card.  I said sure, I'll just need your picture ID.  She rifled through her bag and pulled out a plastic bag.  In it were some of her belongings and on it was her name with a mugshot that she hoped to use as a picture ID.  

Me-- I'm sorry, I won't be able to get you the card without your picture ID. 
Woman-- I'm sure there is some way around this.  If you don't call your supervisor, I will call the sheriff.
Me-- (over the mic) Will Samantha please come to the desk?

Supervisor Samantha comes and asks how she can help.  She tells the woman that she is sorry we can't get her a card.  It is County policy.

Woman-- Then I will sue the county! (and storms off)

Sent from Gmail Mobile

Tuesday, July 14, 2015


As a woman was returning her guest pass she remarked, "Thank you, you are my only connection to the outside world."

Friday, June 12, 2015

Unique Thanks

Five minutes to closing I helped a woman with the printer and then with her fines.  Before she left, she pointed to a picture of a man's face on a book.  She said, "Look at this guy's face.  Can you see bliss and love?  That's you.  Thank you for helping me tonight."

Thursday, June 11, 2015

The Choice

Making a library card for a young man:

Me: Okay, which card design do you prefer?
Him: (stares at them both) Uh.....
Me: I know, it's a momentous decision.
Him: I hate them both so much.
Me: ...okay?
Him: I like the subtlety of the black one, but there are all these pictures of kids and old people on it, it's gross.
Me: Great, red it is.

Saturday, June 06, 2015

Special pass

Five minutes to closing my colleague Heidi walked around to do a final pick up sweep of all materials and whatever else people leave.  A man heard my announcement that we'll be closing in 5 minutes and he said to Heidi-- hey, I bought a special pass so I can stay until 9!

Sunday, May 24, 2015

Not a service we provide

One of the customers who always stirs up trouble by being drunk asked me if I have an iPhone.  I do, but I said no, because it is not a service we provide.

Man -- is there anyone back there who does?  I need someone to take my picture and email it for me to a prospective employer.  

Me -- No, sorry.

Man -- No one has an iPhone?  

Me -- Not that I know of, but I don't keep track of my colleagues' belongings.

I'm sure I'm really going to use my personal phone and send his picture with my own email address... for a "job"!  Not a service we provide.