A customer called my colleague Bernice to chew her out-
Do you know that I received this notice many days after it was postmarked from zip XXXXX?
Yes, we've recently had problems with our notices. Our notices are sent from zip XXXXX. True, it isn't close, but it usually takes a day or 2 at the most.
Do you realize you are wasting billions of dollars by sending notices across the country like that?
And do you realize you could help us cut our costs if you'd sign up for email notification?