Bernice does all the trainings, and one of her classes is called "what would you do." Today one of her students, a liberry technician guy probably in his 20's or 30's and new to the liberry said-- I have a situation and was wondering what you would have done:
There was a woman in her 30's who told her story about how she couldn't return the books because she was in the hospital. No one in her family could return the books either. Then she pulled up her shirt and said see my scars!
The guy said he turned all shades of red... I probably would have fainted!