Customer: Hi, I saw this really good movie called (fill in the blank), and I was wondering if I can check it out here.
Me: I just checked the catalog; it says we don't have it.
Customer: Oh, cuz I watched it in Traffic School. It was really good.
Phone caller: I don't even know the title or how to spell feng shui, but do you have something on feng shui for cats?
Me: Let me check my catalog... no, I don't see anything on the topic. However, I did find the title through Amazon.