Amusing: people who are shocked! that the free tax help service is all booked up!
The "Not a Service We Provide" award of the week:
A lady with a vision impairment wants us to read the tax instruction book to her.
We say it's NASWP, and another customer actually volunteers to do it! How nice!
However, the woman says she would feel "more comfortable" if one of us did it. Well, sorry.
Then she says that the government should just send you a letter that says "don't worry, we'll take care of it for you" if you have a disability. She is totally serious.
We refer her to the free tax help people, but she is not comfortable with that either.
Braille Institute? Maybe. She will think about it.
[I realize I sound like a horrible person here, but she was VERY rude.]