Me: OK, which one?
Woman: (tells me a title)
Me: Do you have your liberry card? (and I request it for her)
Woman: So where do I pick it up?
Me: It will be with the customer holds near the copy machine under your last name.
Me: (explain in more detail)
Woman: So it's there, right now?
Me: No, it will take about a week.
Woman: A week?!?