I think a lot of people have trouble with eBooks because they don't want to READ the directions. The other day I was helping a not so pleasant customer get started with her Nook. B&N supposedly couldn't help so they sent her to the liberry. Thanks B&N. Before she even started her question, she said I'm going to stand next to the Kleenex because I'm ready to cry.
Life goes on. I showed her the page where it shows the software that needs to be downloaded. I asked her if she has a pc or a mac. She snobbily said, I run Linux. (I'm thinking, well, aren't you special).
She said she'll try downloading the software but she will be right back here the instant it doesn't work. Can't wait to see her again!