Today Kelsey came from HQ to Branch X. She needed to talk to me, but I had a line @ the desk. Kelsey asked the next person in line if she could help them. The customer was a woman about 50. She wanted to know if we have VHS tapes she can copy in the liberry.
a) We don't have VHS.
b) We don't have the machine that would allow one to copy a VHS.
c) We don't want to break the law.
Therefore, it's not a service we provide!