The customers at Branch Z are mostly tech savvy. However, there's always the exception.
I was helping this one woman yesterday use the print copy control. The first step is to scan the liberry card. She picked up the optical mouse and tried to get the red light scan the barcode.
Another man wanted to edit an email message (that I thought he was sending to himself). He kept editing it and pressing send over and over. Then at the end of his hour he said-- do you think the person I'm sending the message to is going to get annoyed after receiving all my edits?