Woman who needed my help to type in her liberry card number so that she could use the computer: What's the password?
Me: You've already typed in your password to use the computer.
Woman: So is the internet down today?
Woman: Then what is my password to the internet?
Me: What are you trying to do?
Woman: Check my email.
Me: Only you would know your email password. It's not something that anyone else would know unless you shared it with them. Have you tried turning the caps lock off & on?
(Side note: Guessing your password is not a service we provide).
Woman: So the internet must be down.