Woman who needed my help to type in her liberry card number so that she could use the computer: What's the password?
Me: You've already typed in your password to use the computer.
Woman: So is the internet down today?
Me: No.
Woman: Then what is my password to the internet?
Me: What are you trying to do?
Woman: Check my email.
Me: Only you would know your email password. It's not something that anyone else would know unless you shared it with them. Have you tried turning the caps lock off & on?
(Side note: Guessing your password is not a service we provide).
Woman: So the internet must be down.
Wednesday, September 19, 2012
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4 comments:
Oh, my goodness. Sounds like another frequent library conversation. "Is there another computer? This one doesn't have the internet." I check the connection, everything's fine. . . after a few probing questions I figure out that the Internet Explorer icon had been removed from the desktop (although still pinned to the taskbar). Firefox was clearly visible but a certain generation was brainwashed into looking for that blue "e".
I'm a library assistant at a mid-size public library and I just wanted to say that I love your blog. It gets me through all the quiet hours on the reference desk. Thank you for writing!
Forget not being able to click on Firefox instead of Explorer--I've had REPEATED cases of folks getting on a computer and STARING for whole minutes at our homepage (our library's site) before coming over and telling me the internet's broken. *facepalm*
Also had one dude convinced (as in, asked multiple people and multiple separate occasions) that we were in control of his yahoo email account. I tracked down their customer support number for him, but I think he still thinks we run yahoo :/
Isn't it enough to make you want to cry? Or at least do a double facepalm...
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