Every liberry I've worked in has study room issues. My current branch, W, is no exception.
Almost every week I explain the rule that each group gets just one reservation per week. The rules are posted on the door. But most people don't get it.
For example, today I had my weekly argument with the 2 ladies want to use the room more than once a week. I told them that we have the rule because the rooms get booked quickly and they are very popular. And, if I were to break the rule for them, how fair would that be for the other customers?
One of the women replied that she would like to "repeal" that rule. I said let me get my supervisor to explain. Annabelle told the women exactly what I had said and wouldn't "repeal" the rule. (Thank you Annabelle for saving the day). Then the conversation switched gears-- they started to complain about the size of the parking lot! (And last week the side issue was the air conditioning). Some people are never happy!