A man came to the desk with a DVD that he thought he had lost. He had the receipt to show he had already paid for the lost item. However, the receipt was older than 90 days. When my colleague informed him that he will not receive a refund, the customer said ok and handed over the DVD.
No sir, you have paid for it. It is yours.
That's ok, I want the library to have it.
Thank you so much! We appreciate it!