Friday, August 23, 2013

Textbook Search

Caller --  hi, I was wondering if you can find a book for me, and if you don't have it could you send it there for me?

Sure, do you have the title and/or author?

Caller --  Yes, it I called Principles of Anesthesia.

Oh, that sounds like a textbook.  We don't carry textbooks, but let me look elsewhere.  [A minute later I find the book in another system in which we can request].

Ok, so I found it.  do you have your card number?

Caller --  Really?  Um, no, I don't have my card with me because I didn't think you'd be able to find it so fast!  I'll call back later!  Thanks.

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