Monday, March 16, 2015

#28 is so true

99 out of 100 patrons will be friendly, polite, and personable.  Sadly, it is the one patron who is rude, unpleasant, and demanding you will remember from the workday.  Try to remember the majority and reflect on the good people you serve every day.  This is never easy to do.

Laws of Library Science


1 comment:

Emma said...

#1 is also extremely true! That and #13: "Make all the signs you want; no one will ever pay attention to them." Sometimes it feels like 90% of my job is being a text-to-speech machine!